The Assigned mandates section is the list of every transport mandate you have handed to the carriers in your network: each mandate is created when a carrier accepts one of your loads, and from there you follow it through to delivery. From this page you filter mandates by status, open the detail of each one, request a cancellation, download the mandate PDF and — stop by stop — prepare the documents to show that the carrier must carry at pickup and delivery.
A reading map of the whole Assigned mandates screen: where it lives in the platform, what the status tabs mean, what each table column contains, how the filters work, which actions you can run on each row, what the detail drawer shows across its four tabs and — in detail — how the documents to show flow works inside the «Stops» tab.
Where the section lives
In the left-hand menu of the platform, under the «Operational & Transport» group, click the «Assigned mandates» entry (list icon). The direct URL of the page is /company/{companyId}/transport-orders.
The title you see at the top is «Transport orders». Next to the title, the «Update every 30s» indicator means the list reloads on its own: if a carrier updates a mandate's status, you see it without reloading the page.
The status tabs
At the top of the page, under the «Status» label, a row of tabs lets you filter the list by mandate status. Each tab has a counter next to it with the number of mandates in that status; the active tab stays highlighted.
- All — the whole list, regardless of status.
- Confirmed — mandates the carrier has accepted but whose transport has not started yet. This is the phase in which you prepare the documents to show.
- Pickup — mandates whose carrier is in the goods pickup phase.
- In transit — mandates whose goods are travelling towards the destination.
- Delivered — mandates whose transport has reached its destination and closed.
- Cancelled — cancelled mandates. They remain viewable but are out of the operational flow.
- Problem — mandates on which the carrier has flagged a problem. It is an attention tab, meant for stepping in quickly.
The filters
Below the status tab bar there is a row of secondary filters that narrow the list further. Filters combine with each other and with the active status tab.
- Assignment — a dropdown with the options All, Leo and Manual: it tells apart mandates covered by Leo's automatic dispatching from those you assigned by hand to a carrier you had already agreed with.
- Vehicle assigned — a dropdown with the options All, With vehicle and Without vehicle: it filters mandates by whether the carrier has already indicated a vehicle and driver.
- Pickup date — the «Select period» button opens a calendar to filter mandates by a pickup date range.
- Customize columns — the button at the far right of the bar opens a panel with the full list of columns you can show in the table; from there you turn them on or off, and the «Restore default» button returns to the initial layout.
When you apply two or more filters, summary chips appear above the table: clicking the × on a chip removes that filter, while «Clear all» clears them all at once.
The mandates table
The «Transport orders» table lists your forwarder company's mandates based on the selected status tab. Each row is clickable and opens the detail drawer.
The columns shown by default are:
- Code — the mandate identifier, in the
TO-XXXXXXformat (e.g.TO-112CP3). It is a sortable column: click the header to flip the sort. - Load — the code of the load the mandate originates from (
LD-XXXXXXXXformat). The load type and any originating recurring load are not shown here: you find them in the detail drawer. - Stops — the compact route
origin ▸ destination(e.g.Parma ▸ Milano). It shows a dash «—» when the cities are not yet available in compact form. - Pickup info — the first pickup city with the date below it, and a completeness badge on the right: «Ready» (green) if the mandate is ready for pickup, «To complete» (orange) if addresses or documents to show are missing. The «To complete» badge is clickable: opening it takes you straight to the drawer's «Stops» tab.
- Carrier — the name of the network carrier the mandate is assigned to.
- Price — the agreed price for the transport (e.g.
1.217,07 €). Sortable column. - Status — the badge of the current status: «Confirmed», «Pickup», «In transit», «Delivered», «Cancelled», «Problem» or «Cancellation requested».
- Actions — the last, header-less column, with the icons of the row's quick actions (see below).
From the «Customize columns» panel you can add, among others, Delivery, Load mode, TMS reference, Weight, Volume, Leg, Vehicle, Driver, Notes and Documents.
At the bottom, pagination: «Results 1-N of M», the «Rows per page» selector (default 10) and the four navigation buttons — First page, Previous page, Next page, Last page. When no mandate matches the active filters, the empty state «No transport orders found — Change the filters to view mandates» appears instead of the table.
Mandates from a recurring load
A load can be Spot — a single transport — or Recurring — a lane that repeats at a set frequency (daily, every N days, weekly, biweekly or monthly). The two generate mandates in different ways.
A recurring load does not become a single mandate: it works as a template. When you hand it to a carrier, the platform generates a separate mandate for every planned trip — one for each date scheduled by the frequency. Generation is "rolling": at assignment time the mandates for the trips of the next 30 days are created right away, and from there a background process tops the window up as days pass (it always keeps at least the next 7 days covered and fills up to 30). You don't have to do anything: the list populates on its own.
As a result, in «Transport orders»:
- You find one
TO-XXXXXXmandate for each trip of the recurring load, each with its own pickup date, its own stops and its own documents to show — entirely independent of the others. - The recurring load itself does not appear as a table row: it is only the template the mandates are born from and it stays in the «Loads» section. In «Transport orders» you see the individual trips, not the template.
- Each generated mandate inherits the stops, time windows and goods from the template; only the date changes — it is the date of the planned day.
- To see which recurring load a mandate comes from, open it and look at the detail drawer: in the «Details» tab, the «General information» section shows a «Recurring load» row with the parent load code. For spot mandates that row does not appear.
If a recurring load provides for, say, three trips a week, after the assignment you will see the mandates of the following weeks appear in the list, and new ones will appear as time advances. Each trip is managed individually: you complete the stops, upload the documents to show and follow the status of each one exactly as you would with a spot mandate.
The row actions
The last column of the table shows the quick actions available for each mandate. Which actions you see depends on the row's status.
- Request cancellation (ban icon) — opens a dialog where you enter the reason for the cancellation (minimum 10 characters). Cancelling a mandate is bilateral: your request does not close the mandate by itself, the carrier has to approve or reject it. This action is available only for mandates in the «Confirmed», «Pickup», «In transit» or «Problem» status.
- Report carrier (flag icon) — opens a dialog where you describe a carrier's poor service. The report stays attached to the carrier in your network and helps you keep track of the reliability of your subcontractors.
- Download mandate (download icon) — generates and downloads the transport mandate PDF: the summary document with route, goods, price and carrier details. It is always available, in any status.
Clicking «Request cancellation» does not cancel the mandate instantly: it sends a request to the counterpart. The mandate moves into the «Cancellation requested» status and is closed for real only when the carrier approves. If the carrier rejects it, the mandate returns to the previous status and carries on as normal.
The detail drawer
Clicking a table row opens, on the right of the screen, the mandate's detail drawer. At the top you always find the mandate code (TO-XXXXXX) and the status badge; below, the bar with the four tabs.
«Details» tab
It gathers the mandate's summary data, organised in blocks:
- General information — the originating load and — for mandates born from a recurring load — the parent recurring load, the load type, the carrier, the leg, the pickup and delivery dates with their respective ETAs (estimated times computed by the platform).
- Assignment — vehicle, driver and trailer indicated by the carrier. This block appears only when the carrier has already assigned a vehicle, and for the forwarder it is always read-only.
- Route — the compact route, the distance in km, the estimated duration and the number of stops.
- Economics — the agreed price and, when present, the payment terms.
- Goods (or Vehicle requirements) — the detail of the goods being transported or, for mandates in «Book a vehicle» mode, the characteristics of the requested vehicle.
- Notes and dates — any free-text notes and the creation and last-update dates.
«Stops» tab
It lists the mandate's stops (pickups and deliveries), each one as a card. It is the tab where you prepare the documents to show — described in detail in the next section.
«PoD» tab
It gathers the Proof of Delivery: the delivery proof documents (DDT, CMR, POD) that the carrier or driver upload stop by stop as the goods are picked up and delivered. Below, the «General history» section shows the chronology of the mandate's tracked events.
«Notifications» tab
It shows the timeline of all the communications sent for that mandate — per channel (in-app, email, WhatsApp, SMS) and recipient. The «Send communication» button lets you send an ad-hoc message to the counterpart.
The documents to show
A document to show is the paper the carrier must physically carry when they reach a stop: a DDT, a customs bill, a CMR. The section that handles this flow lives inside the «Stops» tab of the drawer: it is not a separate screen.
In each stop card, below the address and the «Contacts and notes» toggle, there is a block titled «Documents to show» with a badge next to it that sums up its state:
- Complete (green) — at least one document to show has been uploaded for this stop.
- Not necessary (grey) — for this stop you have declared that the carrier does not have to show anything.
- To complete (red) — the pickup stop requires documents but you have not uploaded any yet: they must be added before pickup.
- Optional (grey) — the delivery stop provides for documents but they are not mandatory: for deliveries the documents to show are always optional.
When you have declared that no documents are needed, below the «Not necessary» badge a «Notes for the carrier» box may appear with the free-text note you left (e.g. «sight unloading, buzz the warehouse»).
At the bottom of each stop card there is the «Complete stop» button: it is the stop's only button, and it opens the dialog from which you upload documents and fill in the missing information.
Uploading a document to show
Here is the step-by-step flow to attach a document to show to a mandate stop.
1. Open the mandate and go to the «Stops» tab
In the table, click the row of the mandate you are interested in: the detail drawer opens. Then click the «Stops» tab, the second one in the bar.
2. Click «Complete stop»
Find the card of the stop you want to upload the document to and click the «Complete stop» button at the bottom of the card. The «Complete stop information» dialog opens, with the subtitle «Fill in addresses, contacts and documents to show for each mandate stop.» At the top, a progress bar shows «Completed stops: N/M».
3. Turn on the «The carrier must show documents» toggle
In the stop card, inside the documents block, you find the «The carrier must show documents» switch.
- If you leave it off, you declare that no document is needed for that stop: in its place the «Notes for the carrier» field appears, where you can write a free-text instruction (e.g. «No documents required, sight pickup»). The stop will read «Not necessary».
- If you turn it on, you declare that the carrier will have to show documents: the list of files already uploaded and the tools to add new ones appear.
4. Name the document and upload it
With the toggle on, in the text field «Document name (e.g. DDT, customs bill, CMR)» type a label that makes the file recognisable (it is optional: if you leave it empty, the file's original name is used).
Then click the «Upload document» button: your computer's file picker opens. Choose a file in PDF, JPG, PNG or WebP format, with a maximum size of 50 MB — the same limits are recalled by the text «PDF, JPG, PNG, WebP — max 50 MB» below the button. As soon as the upload finishes, the green toast «Document uploaded» appears and the file shows up in the stop's list, with an icon to download it and one to delete it next to it.
5. Save the changes
When you are done, click «Save changes» at the bottom of the dialog. The toast «Changes saved» appears and the dialog closes. The stop's badge in the «Stops» tab updates: it moves to «Complete» if you uploaded a document, to «Not necessary» if you left the toggle off.
On pickup stops the documents to show are mandatory when you turn the toggle on: until you upload a file the stop stays «To complete» in red and the mandate is not «Ready» in the «Pickup info» column. On delivery stops, instead, documents are always optional: the stop shows «Optional», not «To complete».
What happens next
As soon as you upload a document to show and save, two things happen on the carrier's side:
- The document becomes available to the carrier in their «Stops» tab of the same mandate: they see it listed and can download it to carry at pickup.
- The carrier receives the NC-E02 — «Documents ready» notification, which alerts them that there are new documents to download for that mandate. It arrives in-app and by email (subject «Documents ready — Mandate TO-XXXXXX»).
Impact on other roles
Cosa vede l'altro lato
The carrier you handed the mandate to opens the same mandate from their «Transport orders» section and, in the «Stops» tab, sees the «Documents to show» section of each stop with the files you uploaded. For them the documents are read-only: they can download them to print or keep them on their phone, but they cannot edit or delete them. The NC-E02 notification they receive when you upload a document tells them exactly that it is time to download the updated paper before setting off.
The page on mobile
Below the tablet width the page reorganises for the vertical layout of the phone.
In particular:
- The status tabs stay on a single row but become horizontally scrollable: drag the bar to reach the tabs further to the right.
- The Assignment and Vehicle assigned filters stay side by side, with Pickup date below. The «Customize columns» button is hidden (it is not usable with touch).
- The table becomes a card list: each mandate is a panel with code, load, the Mode badge, pickup date and city, completeness badge and carrier name. The row actions (cancellation request, access to the «Stops» tab) stay available in the card footer where applicable.
Common problems
See also
- Requesting a transport order cancellation — the full bilateral cancellation flow, step by step.
- Loads overview — the section mandates originate from: how you create and manage transport requests before a carrier accepts them.
- For forwarders — overview