Accepting a forwarder's invitation

When a forwarder you collaborate with invites you onto Truckscanner, you receive an invitation email at your business address. Clicking the «REGISTRATI COME COMMITTENTE» (Register as Client) button takes you to a registration form already pre-filled with your VAT number: you complete the contact person details and password and your account is immediately active, with no extra email verification step.

Shipper

What you'll find on this page

The full flow from the moment you receive the invitation email to your first access to the client dashboard: how the email is structured, what's in the registration form, which fields are pre-filled and which you have to fill yourself, what happens after you click «REGISTRATI», and what you see on first login.

The invitation email

The email arrives from noreply@mail.truckscanner.ai with the subject «Sei stato invitato su Truckscanner da {Forwarder Name} S.r.l.» (the forwarder name is dynamic). The user-facing platform is in Italian, so the email body uses Italian copy too.

The email body is structured as follows:

Personalised greeting — «Ciao {Your Company Name}!». The name is the one the forwarder has registered for you in their address book.
Opening line — «{Forwarder Name} S.r.l. ti ha invitato a unirti alla piattaforma Truckscanner come committente.» («{Forwarder Name} has invited you to join the Truckscanner platform as a client.»)
Personal message (optional) — if the forwarder wrote a message in the invite dialog, you'll find it here in a grey block with a lime side bar, in italics. It's meant to add context («Ciao Marco, ti invitiamo a collaborare con Spedizioni Verdi su Truckscanner per seguire le tue spedizioni in tempo reale. — Luigi»).
What you'll be able to do — a three-bullet list: monitor your shipments in real time, manage transport contracts and documents, view the status of your warehouses and sites.
CTA button «REGISTRATI COME COMMITTENTE» (lime, font-brand uppercase). Clicking it opens the Truckscanner registration page in your browser.
Disclaimer at the bottom — «Il link è valido fino a nuova comunicazione. Se non conosci {Forwarder Name} S.r.l., ignora questa email.» («The link is valid until further notice. If you don't know {Forwarder Name}, please ignore this email.»)

The link is valid until the forwarder cancels it

Unlike password reset links, the invite doesn't expire after a few hours: it stays valid until the forwarder clicks «Annulla invito» in their address book. So you can also open it a few days later, save it to your bookmarks, or forward it to a colleague who'll handle the first access for you.

The registration form

Clicking the CTA button takes you to /register/client?ref={token}. The form is laid out in two columns: «Dati azienda» (Company details) on the left, «Dati referente» (Contact person details) on the right. At the top you see a lime sub-heading «Invitato da {Forwarder Name} S.r.l.» confirming who invited you.

The client registration form when first opened from the link: header with the lime sub-heading «Invitato da Spedizioni Verdi S.r.l.» (1), in the left column the «P.IVA o Codice Fiscale» (VAT number) field pre-filled with your company VAT number (2), in the right column the «Email» field in read-only mode with the hint «Per modificare l'email, chiedi allo spedizioniere di aggiornare il contatto e reinviarti l'invito» below it (3)

Company details (left)

The forwarder knows your company from their client address book. Because of that:

Paese (Country) — preselected as IT - Italia (changeable if your VAT number is non-Italian).
P.IVA o Codice Fiscale * (VAT or Tax ID) — already pre-filled with the VAT number the forwarder has on record for you. It's editable: if it's wrong you can correct it before continuing.
Ragione sociale * (Company name) — empty. You fill it in.
Indirizzo sede legale * (Registered address) — field with Google autocomplete. Start typing and pick from the list; alternatively you can enter the address manually after clicking the fallback message if the VAT isn't found in public registries.

Next to the VAT field there's a magnifying-glass icon (the «Cerca azienda» / «Look up company» button): clicking it queries public registries (VIES for Italian and European VAT numbers) and, if there's a match, automatically fills in company name and address. If the VAT isn't in any public registry (this happens for newly incorporated companies or recent VAT numbers) a banner appears: «Non trovata nei registri. Compila manualmente» («Not found in registries. Fill in manually») — click the lime text to unlock manual entry of company name and address.

Contact person details (right)

Nome * (First name) and Cognome * (Last name) — your contact person name.
Email * — read-only, set to the address the invite was sent to. Below the field is the hint «Per modificare l'email, chiedi allo spedizioniere di aggiornare il contatto e reinviarti l'invito.» («To change the email, ask the forwarder to update the contact and resend the invite.»): if you want to register with a different email, you have to go back to the forwarder and ask them to resend the invite to the new address (it's a security control that prevents a third party from intercepting the invite).
Telefono * (Phone) — country-prefix selector (default +39) + number, no spaces.
Password * — minimum 8 characters. There's an eye icon to reveal what you're typing.
Conferma password * (Confirm password) — the same password retyped.

Legal consents

Below the form, two mandatory checkboxes:

«Accetto i Termini e Condizioni *» (I accept the Terms and Conditions) with a link to the Iubenda document.
«Accetto la Privacy Policy *» (I accept the Privacy Policy) with a link to the Iubenda document.

Clicking the links opens the documents in a new tab; coming back to the form, the state of the checkboxes is preserved.

What happens when you click «REGISTRATI»

The «REGISTRATI» button (lime, font-brand uppercase) only fires if all required fields are filled and both checkboxes ticked. During the call it shows a spinner and the text «Registrazione in corso...» («Registration in progress...»).

Server-side it all happens in a single transaction:

A new client-type company (CLIENT) is created with your VAT, company name and address.
Your user is created as an ADMIN of that company, with the password you chose.
The company is network-linked to the forwarder who invited you: from that moment on you can see the shipments that concern you, and they can associate you to consignments.
Your business sites (warehouses) that the forwarder may have already loaded in your record are automatically imported into your account.
Your email is already marked as verified — the very fact that you arrived here from the link sent to that address proves you control it, so there's no confirmation email to click.
You're automatically signed in and redirected to the home of your new company (/company/{companyId}/home).

In the top-right corner you see a green toast with the message «Registrazione completata!» (Registration completed!) and additionally «Le tue unità locali sono state importate.» («Your business sites have been imported.») if the forwarder had already loaded sites for you.

No «Verify your email» step

For the other account types (forwarder, carrier) registration requires a second step: opening a confirmation email and clicking it. In the client-by-invite flow this step doesn't exist, because the invite link itself proves you have access to that address. You go straight to the dashboard.

First access to the dashboard

On first login a «Benvenuto su Truckscanner» (Welcome to Truckscanner) dialog opens automatically with three tips for accessing more quickly next time: bookmark the platform (Ctrl+D), install Truckscanner as a desktop app (PWA), download the driver app for your drivers. Clicking «PIÙ TARDI» (Later) — or the X icon — closes the dialog and you land on the home.

The client dashboard home on first access: in the sidebar the three operational entries «Partner», «Spedizioni», «Tracking» (1), at the top the dynamic greeting «Buon pomeriggio, Marco!» with package emoji (2), and a lime bar with the message «Leo ti chiamerà da: +39 0522 1770399» (3)

The home is laid out as follows:

Left sidebar — the Home entry (active), then the three operational sections for the client: Partner (your linked forwarders), Spedizioni (Shipments — your in-progress and past shipments), Tracking (the real-time map of your consignments). Below, the Azienda (Company) block with Impostazioni azienda (Company settings), Unità locali (Business sites) and Gestione utenti (User management) for inviting colleagues onto your account. At the bottom you'll find your profile (Name Surname + ADMIN role).
Header — current page title, «Cerca» (Search) button with ⌘K / Ctrl+K shortcut, language switcher (IT/EN), notifications bell, theme switch (light/dark).
Dynamic greeting — «Buon giorno / pomeriggio / sera, {Name}!» depending on the time of day, followed by a 📦 package emoji and the line «Il tuo pannello operativo per gestire carichi, spedizioni e rete vettori.» («Your operational dashboard to manage loads, shipments and the carrier network.»).
Three KPIs at the top — Carichi attivi (Active loads), Spedizioni in transito (Shipments in transit), Richieste in attesa (Pending requests). On first access they're all at 0: they fill up as the forwarder associates you to consignments.
Leo banner — a highlighted lime row reading «Leo ti chiamerà da: {phone}» («Leo will call you from: {phone}»). Leo is one of Truckscanner's two AI agents (operations assistant): if the system needs to call you in future to confirm a consignment, it will do so from that number — save it in your address book so you don't mistake it for spam.
Oggi & Domani (Today & Tomorrow) — calendar of the next two days' commitments (empty on first access).
Attività recente (Recent activity) — feed of events on your shipments (empty on first access).
Salva Truckscanner — same card as the welcome dialog, reminding you of the three ways to access more quickly next time.
Richieste spedizione in attesa (Pending shipment requests) — any pending requests the forwarder has forwarded to you (empty on first access).

The dashboard is empty — that's normal

You've just activated the account. Your shipments will appear in the counters and lists as the forwarder associates you with their consignments. In the meantime you can record your business sites (warehouses, plants, depots) from the Unità locali sidebar entry and invite your colleagues from the Gestione utenti entry so they see the same account too.